Intercom is a revolutionary customer service platform that empowers businesses to build strong, personalized relationships with their customers. Omnichannel support and a comprehensive help center enable seamless communication across various touchpoints. The platform’s AI-first approach is driven by Fin AI Agent, a cutting-edge chatbot that can resolve up to 50% of support queries. Product tours and onboarding analytics help streamline user adoption, while live chat and in-app support ensure swift resolution of customer issues. With integrations from the Intercom App Store and customizable UI patterns, businesses can tailor their support experience to match their brand. By leveraging Intercom’s robust features, companies can foster deeper connections with their customers, driving growth and loyalty through exceptional support.
Intercom
FREE TRIAL
SUBSCRIPTION
10+ YEARS
MOBILE APP
DESKTOP APP
LIVE SUPPORT
Features
Available On
Web Browsers
Windows
Mac
Linux
Apple Store
Google Play
API
Pricing Information
Cards
Refund Policy
Intercom offers a 14-day trial period, after which charges apply. Subscription cancellations within 5 days of the initial order or renewal are refunded less a 10% fee. For weekly subscriptions, cancellations within 1 day are refunded less 10%, while third-party vendors may have their own return and refund policies.
Free Tier
Free Trial
Shared inbox
Inbox views
Basic chatbots and automations
Fin AI Compose
Ticketing system
No Free Plan Available
Paid Plans
Essential ($39 per seat/month)
Public help center
Unlimited articles & collections
Help center customization
Fin AI Answers
Fin Custom Answers
Advanced ($99 per seat/month)
Workload management
Fin AI Compose
Multiple help centers
Content targeting
Workflows for Fin
Expert ($139 per seat/month)
Live chat
Inbound email
Social
Custom roles
SSO & identity management
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Overview
Online Reviews
Herow Score
Our editor's opinion about Intercom
Intercom's AI Chatbot tool is a powerful and versatile solution for businesses seeking to streamline their customer support processes. With its robust features and seamless integrations, it can automate a significant portion of support queries, freeing up human agents to focus on more complex issues. The chatbot's advanced capabilities, such as image sharing and video integration, enhance the user experience, while its customizable UI patterns ensure a consistent brand presence. Additionally, the platform's extensive analytics and reporting capabilities provide valuable insights to refine chatbot flows and improve overall customer engagement. While some users may find the initial setup overwhelming, the tool's comprehensive resources and guides make it relatively easy to onboard. Overall, Intercom's AI Chatbot tool is a reliable and effective solution for businesses looking to elevate their customer support capabilities.
Quality
Support
Pricing
User Interface
AI Assistance
Integrations
