This integration allows HEROW to push to INTERCOM some useful user’s information to enrich customer communication:

  • Users’ home and work city ZIP codes detected by HEROW platform.
  • Mobile notifications that have been sent to each user by HEROW platform.
  • First user location (just after installing the app)
  • Geofence live events for entry and exit zones, users’ Home and Work locations

We have developed an HEROW app for the app store of INTERCOM, you can find this app here.

To easily integrate HEROW with INTERCOM, just follow these steps:

  1. Open a new tab in your internet navigator and sign in with you INTERCOM account
  2. Go on your HEROW dashboard > settings > integrations
  3. Tap on the button “Connect with Intercom”:

4. It will open a new tab in your navigator so you can sign in on your INTERCOM account and then authorize HEROW App to access to People, Companies Tags and People activity:

You are done!

Note 1
to receive geofence live events for zones, you must activate “GLE – Geofence Live Events” option in manage zones:

Note 2
to receive geofence live events for user’s home and office locations, you must activate “live events options” in Settings > General