Zendesk is a cutting-edge customer service software that empowers businesses to create extraordinary experiences for their customers. With over 100,000 customers worldwide, Zendesk provides a comprehensive solution that is easy to use and scalable to meet the needs of any business. AI-powered tools help personalize conversations, anticipate customer requests, and adapt to changing needs. Flexible APIs allow for customizations and integrations, making it a versatile platform for businesses of all sizes. Zendesk’s mission is to simplify the complexity of business and make it easy for companies and customers to create connections. By leveraging AI, automation, and data insights, Zendesk helps businesses maximize their ROI and improve customer satisfaction.
Features
Available On
Web Browsers
Windows
Mac
Linux
Apple Store
Google Play
API
Pricing Information
Cards
Paypal
Refund Policy
No, Zendesk doesn't offer refunds or credits for subscription charges or the time you don't use your account.
Free Tier
Free Trial
Views
Customers
Organizations
Tickets
Reporting and Analytics
No Free Plan Available
Paid Plans
Suite Team ($55 Per Month)
Ticketing system
Email, chat, voice, social messaging, and more
Help center
AI agents
Prebuilt analytics dashboards
Suite Growth ($89 Per Month)
1,000+ apps & integrations
Pre-defined responses
Custom business rules
Online support
Digital onboarding and adoption resources
Suite Professional ($115 Per Month)
Eligible for workforce management add-on
Eligible for quality assurance add-on
Multiple ticket forms
Light Agents
Service level agreements
Suite Enterprise
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours
Custom and live analytics
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Overview
Online Reviews
Herow Score
Our editor's opinion about Zendesk
The Zendesk chatbot tool is a robust and versatile solution for businesses seeking to enhance their customer support experience. With its AI-powered capabilities, it can efficiently handle a wide range of customer inquiries, freeing up human agents to focus on more complex tasks. The tool's ability to integrate with various platforms and systems makes it a seamless addition to any support infrastructure. Additionally, its user-friendly interface and customizable features allow businesses to tailor the chatbot to their specific needs. Overall, the Zendesk chatbot is a valuable asset for any organization looking to streamline their customer support operations and improve overall customer satisfaction.
Quality
Support
Pricing
User Interface
AI Assistance
Integrations
