Helpshift is a comprehensive customer support and engagement platform that seamlessly integrates AI-powered self-service, conversational support, and ticketing to deliver exceptional customer experiences. With an AI-first approach, Helpshift enhances customer satisfaction and agent productivity by providing a unified solution for self-service, conversational support, and ticketing. This cutting-edge platform is designed to reduce support costs and improve overall customer satisfaction, making it a go-to solution for leading B2C brands.
Features
Available On
Web Browsers
Windows
Mac
Linux
Apple Store
Google Play
API
Pricing Information
Cards
Refund Policy
Helpshift doesnot offer any partial or full refunds.
Free Tier
Free Trial
Smart Intent AI
Issue Automation
Social Messaging
Announcements
AI
No Free Plan Available
Paid Plans
Starter ($150 Per Month)
AI Powered Answers
Custom Workflows (2)
Issue Automation
Branding and Customization
Ticketing Dashboard
Growth (Custom Pricing)
Smart Intent AI (2)
Custom Workflows (Unlimited)
Smart FAQ
Team Management
Automated Work management
Enterprise (Custom Pricing)
Unified Ticketing Dashboard
Agent Copilot – Language AI
Agent Copilot – Sentiment AI
Smart Views
Quick Replies
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Herow Score
Our editor's opinion about Helpshift
Helpshift's chatbot tool is a significant step forward in enhancing customer support experiences. By leveraging AI and automation, it streamlines the support process, allowing customers to quickly resolve common issues and freeing up human agents to focus on more complex problems. The platform's ability to integrate seamlessly with various platforms and tools, such as Zendesk and Salesforce, further enhances its efficiency. While some users may find the setup process complex, the benefits of improved customer satisfaction and reduced support costs make it a worthwhile investment. Overall, Helpshift's chatbot tool is a powerful tool for businesses looking to elevate their customer service and improve overall customer experience.
Quality
Support
Pricing
User Interface
AI Assistance
Integrations
