LivePerson is a leading provider of conversational AI solutions that help businesses engage customers through digital channels like messaging, reduce operating costs, and improve customer satisfaction. Their Conversational Cloud platform enables brands to shift customer interactions to digital channels, empower agents with AI tools, and automate common customer intents. LivePerson offers chatbot builder tools with a point-and-click interface to easily create and optimize automated conversations. Their solutions are built around a four-phase framework called the Conversational Flywheel – Understand, Connect, Assist, and Automate. With real-time data analytics, integrations to back-end systems, and AI-powered virtual agents, LivePerson helps thousands of global brands in industries like banking, insurance, telecom and travel digitally transform their customer experiences.
LivePerson
FREE TRIAL
SUBSCRIPTION
10+ YEARS
MOBILE APP
DESKTOP APP
LIVE SUPPORT
Features
Available On
Web Browsers
Windows
Mac
Linux
Apple Store
Google Play
Pricing Information
Cards
Refund Policy
If you purchased your item within 30 days from one of them, you can bring the item back for a full refund.
Free Tier
No free plan/trial available for LivePerson
Paid Plans
Starting Price $40
Conversational Cloud
Generative AI
AI-assisted conversation builder
Integrations
Analytics and Reporting
Plan $599
Integrations
Analytics and Reporting
Customer Support
Web Messaging, Voice, and Video Connections
Conversation History
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Overview
Online Reviews
Herow Score
Our editor's opinion about LivePerson
LivePerson's chatbot tool is a robust and versatile platform that effectively bridges the gap between human interaction and automation. With its comprehensive suite of features, including customizable chatbots, AI-powered conversational flows, and seamless integrations with various back-end systems, it empowers businesses to deliver exceptional customer experiences across multiple channels. The platform's intuitive interface and guided assistant make it accessible even for non-technical staff, allowing them to create and optimize chatbots with ease. Additionally, the Meaningful Automated Conversation Score (MACS) provides valuable insights into bot performance, enabling continuous improvement and refinement. Overall, LivePerson's chatbot tool is a powerful solution that can significantly enhance customer engagement, conversion rates, and operational efficiency, making it a valuable asset for businesses seeking to elevate their digital customer interactions.
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Pricing
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Integrations
