Sugar

FREE TRIAL
SUBSCRIPTION
10+ YEARS
MOBILE APP
3.5 out of 5

About

SugarCRM is a user-friendly customer relationship management (CRM) platform that streamlines interactions with your customers. Imagine having all your customer data, from leads to past purchases, in one central location. SugarCRM allows your sales, marketing, and support teams to collaborate effectively, automate tasks, and gain valuable insights to nurture stronger customer relationships and boost sales.

Features

  • Advanced Lead Scoring
  • Gamification
  • Email Insights
  • Marketing Automation
  • Customer Portal
  • Mobile CRM App
  • Customization
  • Analytics
  • Real-Time Reporting & Dashboards
  • SugarBPM
  • Mass Email with Personalization
  • Integrations
  • Security Features

Available On

Web Browsers
Apple Store
Google Play
API

Pricing Information

Cards
Paypal

Refund Policy

SugarCRM offers a 30-day window for new subscriptions to be cancelled for a full refund. After 30 days, refunds are unavailable; however, you can still cancel your subscription before the renewal date to avoid future charges.
Free Tier

No free plan/trial available for Sugar
Paid Plans
Essentials ($19 Per Month)
Account & contact management,
Lead & opportunity management,
Basic workflows,
Activity management,
Reporting & analytics,
Basic support.
Advanced ($85 Per Month)
Advanced workflows,
Omnichannel communications,
Pipeline management & analytics,
Forecasting,
Mobility,
Intelligent Lead & Opportunity Prioritization,
Standard support,
Mail & Calendar Integration,
3rd-party integrations.
Premier ($135 Per Month)
Guided selling,
Enhanced forecasting,
Geo mapping,
Data enrichment & news feed,
2x the storage,
Enhanced support.

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CTPG2 Rating
Quality
Support
Usability
Value for money

Overview

Overall (0 out of 5)

Online Reviews

Herow Score

Herow Score: 
3.7 out of 5

Our editor's opinion about Sugar

SugarCRM is a robust and feature-rich CRM that has proven to be a valuable tool for many businesses. While it may not be the most user-friendly platform, its extensive customization options and advanced functionality make it an excellent choice for organizations with tech-savvy teams. The platform's ability to streamline productivity across marketing, sales, and customer service departments is particularly noteworthy. Additionally, SugarCRM's strong customer support and competitive pricing make it a worthwhile investment for companies looking to optimize their operations. Overall, while it may require some time to get used to, SugarCRM is a reliable and effective CRM that can help businesses achieve their goals.
Quality
4 out of 5
Support
4 out of 5
Pricing
4 out of 5
User Interface
3 out of 5
AI Assistance
3 out of 5
Integrations
4 out of 5